We know that the vast majority of our pupils and parents are happy with what we do here at Sunnyside Primary Academy. Sometimes, though, things do go wrong, and we want to make sure that we deal with any complaints or concerns swiftly and sensibly.

Before escalating a complaint, we ask that the Academy is given the opportunity to resolve your concern directly, to ensure a prompt and effective response. The only exception to this is if your complaint relates to the Academy’s Principal, in which case different procedures apply.

Please click here to find our trust-wide complaints policy and procedure, which clearly outlines the steps you should take if you have any concerns. This policy follows national guidelines and ensures your complaint is taken seriously.

At the same link, you will also find our trust-wide Whistleblowing Policy and Procedure.